Refund policy

The customer has 14 calendar days from receipt of the order to voluntarily withdraw from your purchase, without penalty and without stating the reasons.

The purchase must be returned with all its products. In any case, for reasons of hygiene, the products to be returned must be in perfect condition, unused, in their original packaging and seal and with all its accessories.

The customer must bear the cost of return shipping. In no case will be accepted in any case shipments to postage due.

The customer will be responsible for ensuring that both the product and its packaging arrive in perfect condition, being necessary to pack the items properly, in order to avoid possible damage during transport.

Once we receive the return package, we will check its condition and when we verify that both the returned items, as well as any accessories, samples, promotional gifts and documentation, are complete and in perfect condition, we will send the customer an email to notify him/her of the approval or rejection of the refund.

The refund of all payments received for the purchase, including delivery charges will be made within 14 calendar days after the withdrawal.

The refund will be processed through the same means of payment used by the customer for the initial transaction.

We reserve the right to withhold the refund until we have received the goods back or until the customer has provided proof of return of the goods, whichever condition is met first.

We will not issue a refund if the product has been used.

In the event that the customer receives a wrong or damaged product, or in the event of loss or damage to products by the carrier, the customer may request a refund and/or replacement within 7 calendar days of delivery of the product. In this case, we promise to assume the return shipping costs, we will take care of picking up the defective product and / or replace the missing product for another identical product at no additional cost to the customer.

RETURN AND EXCHANGE POLICY

To request a product exchange, the customer must contact customer service(patricia@bealpaca.com) within 14 calendar days of receiving the order.

For health and hygiene reasons, products that have been unsealed or used after delivery will not be accepted, so they must be in perfect condition and in the same condition in which they were received.

In case of returns, shipping and collection costs will be borne by the customer. In no case will be accepted in any case shipments to postage due.

In case the product to be exchanged has a higher price than the one previously purchased, the customer must pay the difference in value. If, on the other hand, the new product has a lower price than the previously purchased, the difference in the amount will not be refunded in cash, but will be made in the form of a gift voucher to be used in your next purchase.

To manage any type of return or exchange of products purchased in https://bealpaca.com/ the customer should contact our Customer Service via email:

patricia@bealpaca.com or by phone +34 654646498, whose opening hours are: 10 am to 1 pm Monday to Friday.

The customer must indicate the order number and we will tell you exactly all the steps to follow.

We also inform you that we will not accept changes or refunds that have not been previously communicated by the indicated ways.

CANCELLATIONS

The customer will be able to cancel the order without any charge and without giving any reason, contacting as soon as possible with customer service by phone: +34 654646498, or through the following email address: patricia@bealpaca.com.

If the order has not left our warehouse, we will cancel it without any problem, but if the order is already on its way, we will have to wait to receive it back and once the reception of the order is confirmed, the amount of the product will be refunded minus the shipping costs and the refund will be carried in the same form of payment used in the purchase.


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